At Sabiorae, every piece is quality-checked before it leaves our hands. Because of this, and because jewelry is a personal item, we ask that you inspect your order at the moment of delivery.
Check your order in front of the delivery person
When your parcel arrives, please open and check it while the delivery person is still there. This is the only time we can accept a return or exchange.
- If the item is damaged, defective, or not what you ordered, refuse the parcel or return it to the delivery person on the spot. This will be treated as a return, and we will arrange a replacement or a full refund.
- If you accept the delivery and the delivery person has left, the order is considered complete and final.
No returns after delivery is accepted
Once you have accepted the parcel and the delivery person has left, we are unable to offer a refund, return, or exchange for any reason, including change of mind. We are not able to accept items sent back to us after delivery has been completed.
Cancelling before delivery
If you would like to cancel your order before it has been dispatched for delivery, please contact us as soon as possible at info@sabiorae.com or call/message us at +880 1643-514657 and we will do our best to accommodate it.
Need help?
If you have any questions about this policy, or an issue with a delivery, reach out to us at info@sabiorae.com before accepting your parcel wherever possible.
